Refund policy

Returns & Refunds Policy

Overview

We want you to be happy with your purchase from Fulham Textile Studio. If something isn’t right, we’ll always try to help. Please read the details below, as different rules apply to physical products, digital products, and workshop bookings.

Physical Products (Yarn, Tools & Studio Products)

We accept returns on unused, unopened physical items within 14 days of delivery.

To be eligible for a return:

  • Items must be unused, in their original condition, and in original packaging

  • Yarn must not be wound, used, or separated from its original presentation

  • Proof of purchase is required

Non-returnable items include:

  • Cut yarn, wound yarn, or partially used materials

  • Custom, made-to-order, or personalised items

  • Gift cards (digital or physical)

If your return is approved, refunds will be issued to the original payment method within 7–10 working days of us receiving the item.

Return postage costs are the responsibility of the customer unless the item is faulty or incorrect.

Faulty or Incorrect Items

If you receive an item that is faulty, damaged, or incorrect, please contact us within 48 hours of delivery with photos and your order number.
We’ll arrange a replacement or refund as quickly as possible.

Workshop, Class & Event Bookings

Workshop and class bookings are non-refundable, as places are limited and materials are prepared in advance.

However:

  • If you can no longer attend, you may transfer your place to someone else (please notify us in advance)

  • If we need to cancel or reschedule a workshop, you will be offered a full refund or an alternative date

Digital Products

All digital products, downloads, and online content are non-refundable once purchased, unless the file is faulty or inaccessible.

How to Request a Return

To start a return, please contact us at:
studio@fulhamtextilestudio.com

Include:

  • Your order number

  • The item(s) you wish to return

  • The reason for the return

Please do not send items back without contacting us first.

Refund Processing

Once your return is received and inspected, we’ll notify you of the approval or rejection of your refund.
Approved refunds will be processed to your original payment method.

Contact Us

If you have any questions about returns or refunds, feel free to get in touch — we’re always happy to help.

Fulham Textile Studio
studio@fulhamtextilestudio.com
www.fulhamtextilestudio.com