Shipping policy
Shipping Policy
Overview
Fulham Textile Studio currently ships within the UK only.
Our aim is to ship orders promptly, securely, and as sustainably as possible.
Processing Times
Orders are typically processed within 1–3 working days.
During busy periods (sales, holidays, workshops), processing times may be slightly longer.
You will receive a confirmation email once your order has been dispatched.
Shipping Methods
We primarily use standard UK postal services for our deliveries.
Unless otherwise stated, orders are sent using a non-tracked standard service.
This allows us to keep shipping costs reasonable while maintaining a reliable delivery experience.
If you require tracked or signed-for delivery, please contact us before placing your order and we’ll do our best to accommodate this where possible.
Delivery Times
Estimated delivery times once dispatched:
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UK Standard Delivery: 2–5 working days
Please note that delivery times are estimates and may be affected by postal delays beyond our control.
Shipping Costs
Shipping costs are calculated at checkout based on order size and weight.
Lost or Delayed Parcels
While lost parcels are rare, they can occasionally occur.
If your order has not arrived within 10 working days of dispatch, please contact us and we’ll investigate the issue.
Where a parcel is confirmed as lost, we will arrange a replacement or refund.
Incorrect Address
Please ensure your shipping address is correct at checkout.
We cannot be responsible for delays or loss caused by incorrect or incomplete address details provided by the customer.
Local Collection
Local collection from our studio may be available where stated.
You will receive an email when your order is ready to collect.
Contact
If you have any questions about shipping, please contact us at:
studio@fulhamtextilestudio.com